Privacy Policy

1. Introduction

RealAUWinners (ABN: 99 081 717 534) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Date of birth and government-issued identification
• Financial information including bank account details
• Gaming activity and transaction history
• Communication records with our customer service

Technical Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our gaming services
• To verify your identity and age (18+ requirement)
• To process deposits, withdrawals, and other transactions
• To comply with legal and regulatory requirements
• To prevent fraud and ensure platform security
• To provide customer support and respond to inquiries
• To send important account and service notifications
• To improve our services and user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With NSW Lotteries and other regulatory authorities as required
• With payment processors and financial institutions
• With third-party service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Gaming and transaction records are typically retained for 7 years as required by Australian gambling regulations.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing activities
• Lodge a complaint with the Privacy Commissioner

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: